British Airways 777 First Class: Good Seat, Bad Service

Hello from London! I just flew British Airways’ first matriculation on the Boeing 777-300ER from Newark. I was excited well-nigh this flight, as the flight was operated by a plane featuring British Airways’ new first matriculation product, which is currently misogynist on 777-300ERs that also full-length Club Suites in merchantry class.

Admittedly the seats are only marginally improved (there’s a door, and some other tech updates have been made), though arguably an equally big difference is that British Airways has reduced the size of its first matriculation motel on these planes from 14 seats to eight seats. Is British Airways first matriculation now unquestionably good? Well…

I like British Airways’ 777 first matriculation seat

While it’s not a wearing whet nonflexible product, let me just requite British Airways some credit on its updated first matriculation cabin. I think this is a perfectly nice product, as the seat is spacious enough, and I find the motel to be very elegantly appointed.

The improvements are incremental over what you’ll find on British Airways’ other aircraft. The airline substantially took the updated 787 first matriculation seat, but widow some width and a door.

While there are largest first matriculation seats out there, I was perfectly pleased with the nonflexible product. Another thing that British Airways deserves credit for is offering complimentary Wi-Fi in first class.

British Airways’ first matriculation supplies is good enough

Service aside, the supplies in British Airways first matriculation was quite good, for such a short overnight flight. Unlike other airlines, there’s no caviar on British Airways, but I found the quality and selection to be reasonably good.

Service began with canapés, accompanied by champagne (Laurent Perrier Grand Siecle was on offer).

For the starter, I selected the balik salmon. Is this seriously how it’s supposed to be presented?

For the main undertow I selected the baked cauliflower cakes, which were surprisingly good, and were a unique dish.

Lastly for dessert I had the salted caramel and chocolate mousse.

British Airways’ bad first matriculation service

British Airways’ CEO has made it well-spoken that he wants to transform the visitor into a premium airline. British Airways has invested nicely in its nonflexible and soft product, so I was curious to see if there were moreover service improvements. Back in the day British Airways had 14 first matriculation seats, making it one of the largest first matriculation cabins in the world. Now that there are just eight seats, I hoped that this would lead to largest service.

I’m trying to think of the soft-hued way to describe the service. There wasn’t a single flight retrospective who was rude. But I still have to be honest — it seemed to me like none of the hairdo members were trained in premium service in any way.

It was as if you took some people out of a very unstudied restaurant and asked them to serve first class. And it’s not plane that they had a super friendly and unstudied vibe, but it was increasingly of a unstudied and indifferent vibe. A Singapore Airlines flight retrospective probably would have had a heart wade watching these people perform their duties.

If I were in merchantry class, I would’ve tabbed the service level the most forgettable service imaginable. But in first class, one should expect a little more. For one, the service was excruciatingly slow, and I’m not sure why.

There were only five first matriculation passengers (well, surpassing two employees were moved up without the door closed), and there were two flight attendants. On a six hour overnight flight, the crews should hustle to serve ASAP so that people can get rest. But instead the service was very slow, and not plane good.

Individually none of these things would scarecrow me that much, but when you combine them, it was the worst service I’ve overly had in first matriculation on a non-US airline (well, other than TAAG Angola):

• The initial meal service was outrageously slow; plane though I asked to eat ASAP, my main undertow ended up stuff served 1hr40min without takeoff, which isn’t platonic when trying to get some rest on such a short flight
• The flight retrospective poured champagne by holding the snifter by the neck, maybe an inch from the top; it’s not a huge deal, but have they really not been trained in how to pour properly?!
• The hairdo didn’t write passengers by name, the inflight manager never came virtually to see if each passenger enjoyed their flight, etc.; for what it’s worth, merchantry matriculation was only 40% full, so it’s not plane that they were super rented in other cabins
• There was just zero sustentation to detail; for example, take a squint at the unelevated turndown service, as the only other time I received such a wasteful turndown service in first matriculation was on American
• The hairdo wasn’t plane engaging or enthusiastic; they just kind of spoke in fragments when taking meal orders, etc.

To be clear, I don’t really vituperation the hairdo for this. It’s well-spoken that they just hadn’t been trained in premium service. British Airways has made major changes to its labor contracts in recent years, screwing over many of its veteran flight attendants. In terms of investing in labor, you get what you pay for, and this flight reflected that.

Bottom line

Unfortunately my first British Airways first matriculation flight in years was underwhelming. While the new cabins are pretty elegant, and British Airways moreover has decent unbearable food, the service left a lot to be desired. With a significantly smaller first matriculation cabin, I had hoped that maybe service would be a little increasingly polished and attentive. That didn’t turn out to be the case.

What’s your take on British Airways’ first matriculation nowadays?